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Terms & Conditions


GENERAL

All orders accepted by Portapack Engineering Ltd. are subject to our terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products and specifications may vary slightly. To assist in prompt dispatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by email, by telephone, by post or via the online shop. 

PRICES AND AVAILABILITY

Prices may change without notice.  All items subject to availability.

DELIVERY

Mainland UK destinations: Orders will be dispatched by reputable haulage companies with delivery services to Mainland UK, Highland, Isles of Scotland, Northern Ireland and Isle of Man. All other destinations will have to be priced separately, by phone or e-mail.

Delivery services: Economy & Carriage paid orders are sent on our standard service (up to 3 to 5 business days, Mon-Fri). Delivery of large and/or heavy goods such as machinery will be quoted individually. Non-delivery: Any claims for non-delivery or shortages must be made in writing within two days of delivery. NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.

Returns Policy

Returns – Damaged Goods

If goods are damaged in transit you must report this within 24 hours of receiving the goods, a member of our team will then contact you to discuss options. It is also recommended if the parcel(s) are clearly damaged on receipt it is advisable to sign for as ‘damaged’ or refuse delivery.

Returns – Unwanted / Not required

You may return unwanted goods at your own expense providing they are complete and in pristine unused re-saleable condition within 14 days of purchase except in the case of special orders, bespoke products or second-hand goods. Some other items may be non-returnable if this applies you will be notified upon ordering. We do reserve right to deduct shipping charge we paid to shipping company.

Returns – Special Orders and Second-Hand Goods

Refunds will not be given on any made-to-order, bespoke or special order items unless faulty.

Returning Goods – please read the following carefully

When returning goods for any reason you must:

ensure that all items are adequately packed
 obtain permission from Portapack Engineering Ltd. to the return of the item(s)
include proof of purchase and reason for return
In addition you must make sure that all parcel(s) are adequately insured to the full value of the goods. Any damaged or missing goods will be chargeable.
If you require any clarification or have any queries please contact one of our team who will be happy to help.
This document does not affect your statutory rights.

PAYMENT

We accept payments by bank transfer, credit/debit card, PayPal or cheque by web site, phone or post. Cheques may be subject to clearance before delivery. Credit accounts are available to some customers by prior agreement.

ORDER CANCELLATION

Stock items may be returned in original packaging and in saleable, unused condition. A re-stocking fee may be charged. Non-stock, special order items or machinery cannot be returned.

Tel: 01406 366677

Tel : 01406 366677     Email : sales@portapack.co.uk

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